Resume

Sascha Neurath

EXECUTIVE SUMMARY

Seasoned IT Professional with over a decade of experience in supporting desktops, servers, and network infrastructure
Proven experience in working with key vendors like Meraki, Ubiquiti, Microsoft, VMWare, ESRI, Citrix, and Autodesk
Strong practical knowledge of Office 365, Exchange, Entra, Azure, Intune, Windows, AD, firewalls, virtualization, and networking
Highly analytical thinker, capable of identifying and streamlining complex work processes
Strong communicator adept at building relationships with clients and stakeholders

EDUCATION AND CERTIFICATIONS

PROFESSIONAL EXPERIENCE

Delivered comprehensive end-user IT support to teams spanning seven locations across the US and Canada
Conducted onboarding and offboarding processes within Microsoft 365 hybrid environment
Managed the acquisition and return processes for Microsoft 365 licenses
Executed RFQ processes and handled the ordering and procurement of goods from vendors
Maintained Avaya IP phone systems, supporting over 200 users across multiple locations
Configured Single Sign-on (SSO) for enterprise applications using Microsoft Entra
Created user-friendly end-user guides and FAQs, improving user self-sufficiency, and reducing helpdesk inquiries
Produced and maintained detailed technical manuals and disaster recovery plans for on-premises IT infrastructure
Configured and administered Freshdesk help desk software, optimizing support workflows
Managed Synology NAS devices for SharePoint Online data backup and recovery, performing regular testing to ensure data integrity and availability
Served as the SME for SharePoint Online, managing the creation of site collections, libraries, and lists along with managing user access and permissions
Developed custom PowerShell scripts to audit legacy SharePoint sites, identifying obsolete and redundant content in preparation for migration to new site collections
Collaborated with business units to gather requirements and ensure alignment of new SharePoint site collections with organizational needs

Delivered IT Support for the entire office, managing and troubleshooting network infrastructure, servers, and enduser devices
Conducted audits and cleanup of AD objects, standardizing naming conventions and prepared for migration to Microsoft 365
Managed Microsoft 365 tenant, including user account provisioning, licensing, and permissions management
Evaluated technical specifications and requirements to recommend suitable hardware solutions for infrastructure upgrades
Managed website content updates and vehicle listings

Configured and maintained network systems across multiple sites, identifying and resolving network issues
Planned and managed network outages for software and firmware upgrades on all network and server equipment, minimizing downtime
Administered and managed Active Directory and Azure Active Directory
Developed and implemented Group Policies
Provided technical support for mobile devices and deployed applications using Intune
Coordinated third-party support for warranty services and scheduled vendor maintenance on IT hardware
Managed Office 365 services and licensing
Configured, deployed, and managed Windows Server 2012 R2 virtual servers
Performed server virtualization and migration using VMWare ESXi and Hyper-V, optimizing server performance and resource utilization
Set up and managed IP phone systems, ensuring reliable communication services
Provided technical support for AutoCAD and ArcGIS applications
Handled procurement of large-scale IT equipment, including cell boosters and communication towers, to support off-grid infrastructure
Managed backup processes and ensured compliance with litigation hold requirements using multiple software tools

PREVIOUS POSITIONS HELD